Last updated: 09/09/2025

These Terms & Conditions govern the purchase of tickets and merchandise through Victory Global Enterprises Limited (“we”, “us”, “our”). By completing a purchase on our website, you agree to be bound by these Terms & Conditions.

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1. Tickets

1.1 General Policy

• All ticket sales are final. We do not offer refunds, exchanges, or cancellations once a purchase has been completed. Please review your order carefully before confirming.

• We are not responsible for refunds due to:

  • Changes in personal circumstances (e.g., illness, schedule conflicts, travel issues)

  • Performer or lineup changes

  • Weather conditions (unless the event is officially cancelled)

  • Lost, stolen, or damaged tickets

• Tickets may be resold or transferred in accordance with venue and ticketing platform policies.

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1.2 Exceptions

Event Cancellation

• If the event is cancelled in its entirety and not rescheduled, ticket holders will be eligible for a refund of the ticket purchase price.

• Refunds will be processed automatically to the original payment method, unless otherwise instructed by the ticketing provider.

• Service fees, processing fees, or other non-ticket charges may be non-refundable (subject to the policies of the ticketing platform).

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Event Postponement

• If postponed or rescheduled, tickets remain valid for the new date.

• Ticket holders unable to attend may request a refund within the timeframe specified in the official postponement notice.

• Refund requests must be submitted through the original point of purchase and are subject to ticketing provider policies.

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Significant Changes

• Lineup, programme, or schedule changes do not normally qualify for a refund.

• Refunds will only be considered in exceptional cases, such as:

  • Cancellation of a major headliner or featured performer with no suitable replacement.

  • A significant venue change that substantially alters the event’s nature (e.g., relocation to a materially smaller or unsuitable venue).

• The event organiser has sole discretion to determine what qualifies as “significant.”

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2. Merchandise

2.1 Orders & Payment

• All prices are in GBP (£) and include applicable taxes (unless stated otherwise).

• Orders are subject to availability and confirmation of payment.

• We reserve the right to refuse or cancel any order, including in cases of pricing errors or suspected fraud.

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2.2 Shipping & Fulfilment

• Orders are typically processed and dispatched within [14 business days] after payment confirmation.

• Delivery times vary by location and shipping method. Delivery estimates are for guidance only and not guaranteed.

• Risk of loss transfers once the order is handed to the carrier. Contact the carrier directly for lost or delayed shipments.

• Shipping costs are calculated at checkout. Import duties, customs, or local taxes are the customer’s responsibility.

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2.3 Returns & Refunds

• Eligible merchandise may be returned within 14 days of delivery under the Consumer Contracts Regulations 2013.

• Items must be unused, unworn, and in original packaging with tags attached.

• To initiate a return, contact us at info@globalwrestlingkingdom.com for a Return Merchandise Authorisation (RMA).

• Refunds will be issued to your original payment method within 14 days of receipt of returned items.

• Shipping fees are non-refundable unless the item is faulty or incorrect.

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Non-returnable items:

• Tickets

• Digital downloads

• Personalised or custom merchandise

• Final sale or clearance items

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2.4 Faulty or Incorrect Items

• If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery.

• We will arrange a replacement or refund at no additional cost.

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2.5 Order Cancellations

• Orders may be cancelled prior to dispatch by contacting us at [insert email].

• Once shipped, the returns process applies.

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3. Privacy & Data Protection

We are committed to protecting your personal data under the UK GDPR and the Data Protection Act 2018.

• We collect personal data necessary to process orders (e.g., name, email, billing/shipping address, payment details).

• Data is used for purchases, delivery, and customer support.

• We do not sell or rent personal data. It may be shared only with trusted third parties (e.g., payment processors, delivery carriers) for operational purposes.

• You have the right to access, correct, delete, restrict, or object to processing of your personal data.

• For full details, please see our [Privacy Policy link].

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4. Combined Purchases

Where tickets and merchandise are purchased together in one transaction, the relevant terms of Section 1 (Tickets) and Section 2 (Merchandise) apply individually.

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5. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses arising from your purchase or attendance.

• Our maximum liability for any claim shall not exceed the total amount paid for your order.

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6. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.