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Refunds and Exceptions Policy
Privacy Policy
Last updated: 09/09/2025
Victory Global Enterprises Limited (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you purchase merchandise or event tickets through our website.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of personal data:
1.1 Information You Provide
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Name
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Email address
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Billing and shipping address
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Phone number
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Payment details (processed securely via third-party payment providers)
1.2 Automatically Collected Information
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IP address
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Browser type and version
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Device identifiers
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Website usage data (via cookies or analytics tools)
1.3 Third-Party Sources
We may receive information about you from trusted third parties (e.g., ticketing platforms, payment processors, delivery partners) when you use their services in connection with our website.
2. How We Use Your Information
We use your personal data to:
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Process and fulfil orders for tickets and merchandise
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Deliver your purchases to the correct address
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Send order confirmations, updates, and event information
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Respond to customer service requests
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Prevent and detect fraud or unauthorised transactions
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Improve our website, products, and services
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Comply with legal and regulatory obligations
We will only use your personal data where we have a lawful basis, such as performance of a contract, legal compliance, legitimate interests, or your consent.
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
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Payment providers (to process transactions securely)
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Delivery carriers (to fulfil merchandise orders)
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Ticketing platforms (to issue, validate, or manage event tickets)
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IT and hosting providers (to maintain website functionality)
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Regulators or authorities (where required by law)
All third parties are required to handle your data securely and in accordance with data protection laws.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Enable website functionality
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Analyse site performance and usage
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Remember your preferences
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Personalise your shopping experience
You can manage cookie preferences through your browser settings. Some features of our website may not function properly if cookies are disabled.
5. Data Retention
We keep your personal data only for as long as necessary to:
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Fulfil your orders
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Meet legal, tax, and accounting requirements
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Resolve disputes and enforce agreements
Typically, we retain order information for up to 6 years in line with UK accounting standards.
6. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
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Access a copy of your personal data
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Correct inaccurate or incomplete data
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Request deletion of your data (subject to legal obligations)
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Restrict or object to certain types of processing
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Request data portability (transfer of your data to another provider)
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Withdraw consent where we rely on it (e.g., marketing communications)
To exercise your rights, contact us at info@globalwrestlingkingdom.com.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure storage. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access.
8. International Transfers
If your data is transferred outside the UK/EEA, we ensure it is protected through:
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Adequacy decisions (where the destination country provides adequate protection)
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Standard contractual clauses approved by the UK/EU regulators
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Other lawful safeguards as required
9. Children’s Privacy
Our website is not directed at children under 16. We do not knowingly collect personal data from children. If we discover we have received data from a child without parental consent, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us at:
Victory Global Enterprises Limited
Email: info@globalwrestlingkingdom.com
Address: Union House, 111 New Union Street, Coventry, West Midlands, United Kingdom, CV1 2NT
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